Golden Guarantee:

The customer has the right to claim the right to the session within 24 hours of completion in the application in the event of not benefiting from the session

The session amount will be refunded as credit to the customer's wallet in the app.

The customer is entitled to use the Golden Guarantee only 5 times per month.

If a refund is requested for more than one session, each session must have been with a different advisor.

Any misuse of the Golden Guarantee by the beneficiary will result in immediate account suspension.

The right to receive services

Your use of Labayh services has never been suspended or prevented you from using them at any time. 

Any misuse by the beneficiary outside the framework of the described relationship will lead to the suspension of his account directly

You are 18 years old or older to be able to receive the services in the Labayh App

Medications are not dispensed through the application for individuals under 18 years old without parental consent.

Representations and warranties

You will review and comply with any notices sent by Labayh in connection with your use of the service provided by Labayh App. 

You will not use the information, content or any data you access or obtain through Labayh services for any purpose other than for personal use and you will use App and the service exclusively for your own purposes and will not sell it to any third party. 

You will not use the Service or Application to cause harm, annoyance, or inconvenience to anyone

You will not hinder the proper operation of Application

You will not attempt to harm the Service or the Application in any way

You will keep your account password or any other identifier we provide to you and allow access to your account in a secure and confidential manner.

We have made every effort to keep the website in a good and easy way, however Labayh assumes no responsibility and we will not be subject to any claims for the temporary unavailability of the website due to technical problems beyond our control.

Labayh undertakes to work as much as possible to provide qualified consultants in order to meet the beneficiary's needs and provide him with a distinguished service, but does not guarantee the extent to which the customer will benefit from the service; Because it is not measurable

Intellectual property rights

All intellectual property rights of these services and all materials related to them or that appear within the Application are the property of Labayh, whether registered or not in the Application. All content information and designs contained on the Application are our property, including, but not limited to: texts, graphics, programs, images, video, music and audio, and their selection and coordination, as well as all software compilations, source codes and main programs. 

You shall not allow anyone, for any reason, to use your account in order to obtain a session or to benefit from any of the services of Labayh Company.

Prices

Academic degree 

Payment

Labayh reserves the right to impose new fees for using the Application, the service, or both.

You shall pay the value of the “session” service to Labayh when booking the appointment with the specialist 

Payment methods available from within the platform (Mada - Apple Pay - Visa - Payment via installments)

Appointment Cancellation Policy

The customerhas the right to request a refund of the full amount paid 6 hours before the date of the session

The customerhas the right to request a refund of the full amount paid in the event that the specialist fails to attend the session without any prior excuse

In the event that the customer wishes to cancel the session within less than 3 hours of its date, only 50% of the amount paid in the customer’s wallet will be recovered

In the event that the client is late for the session, and it is canceled, only 50% of the amount paid in the client’s wallet will be refunded

In the event that the appointment is suspended for a period of 30 days from the date of reservation, it will be automatically canceled and only 50% of the amount paid will be refunded to the customer’s wallet.

The specialist has the right to cancel the appointment after 15 minutes from the start of the appointment in the event that the client does not attend

The client has the right to cancel the appointment after 15 minutes from the start of the appointment in the event that the specialist is not present.

Refund policy

The client can request a refund of the full amount paid 24 hours before the date of the session

The customerhas the right to request a refund of the full amount paid in the event that the specialist fails to attend the session without any prior excuse

The customeris not entitled to refund the session amount or part of it in the event of a request to terminate the session during the validity of the appointment

The customercannot refund the amount after completing the session

The cost of the session is fully refunded in the event that the appointment is canceled by the specialist and the customerdoes not wish to transfer the session reservation to another consultant, or to keep the amount in the client’s wallet within the Application

If the client requests to cancel appointments within a reserved package after attending one or more sessions without completing the remaining sessions, the completed session(s) will be charged at the original price without any discount. The remaining amount will then be refunded to the wallet.

The customer cannot refund the cashback amount to their bank account.

The customer cannot refund the compensation amount granted by Labayh to their bank account.

Tabby Payments

Appointment Expiration Policy

If the client does not attend the session, the specialist has the right to cancel the appointment in accordance with the appointment cancellation policy.

If the specialist does not attend the session, the client has the right to cancel the appointment and refer to the appointment cancellation policy.

If no action is taken by the client or the specialist within 30 days from the scheduled start time of the appointment, the appointment is automatically terminated by the system to maintain the organization of appointments. In this case, the appointment is considered expired, and it will not be possible to refund the amount paid or reschedule the appointment.

Wallet Balance Expiration Policy

Services Credit Validity: When a paid service is canceled, the service value is refunded and added as a credit to the customer's wallet, in accordance with the appointment cancellation policy. The validity period of the added credit is 30 days from the date of addition. After the expiration of the validity period, the credit status is automatically changed to "expired" The customer has the right to retrieve the expired credit through the application, by clicking on a dedicated button to change its status to "active credit" and then it can be used.

Validity of Compensation and Gift Credits: The balance granted as compensation or as a gift is subject to a validity period of 21 days from the date of addition to the wallet. Upon expiration of the validity period, the balance becomes “expired” and cannot be retrieved or used in any way.

legal responsibility

The information, recommendations, services or any of them provided to you through the website or application are for the purposes of completing the service based on the request.

Labayh will maintain, as much as possible, the correctness and updating of the website, the Application and its contents, and this does not contradict the presence of the developmental side.

Labayh shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application, including damages caused by malware or viruses, nor shall it be liable for incorrect or incomplete information or the Website or Application, unless such damage may not have resulted from willful misconduct or gross negligence on the part of Labayh

Labayh is not responsible for any damages resulting from the beneficiary sharing his contact information with the specialist.

Referral System Policy

The client cannot withdraw the amount in cash or transfer it to another account within the application.

The balance will be forfeited if the client deletes their account in Labayh.

The balance usage period is limited to 12 months from the date the reward is received.

The referral code can be used a maximum of once during registration and once when booking an appointment.

Labayh reserves the right to set a maximum limit on the referral balance that can be used when booking an appointment.

Medical Reports Policy

The client has the right to request a medical report, as guaranteed by the healthcare system regulations in Saudi Arabia.

The report is issued by a doctor only.

 The last visit with the doctor must be within the past 30 days.

If it is a single session, the completed session duration must be more than 45 minutes and not less.

To ensure accurate review and completion of the required medical procedures, medical reports and prescriptions may take between 5 to 7 business days to be issued from the date the request is fully completed.

Customer Review Policy

No Deletion of Reviews: Reviews will not be permanently deleted, except in cases involving misuse, inappropriate content, or the inclusion of other people’s personal information.

No Modification of Reviews: Modifying a review after it has been published is not permitted. A review is considered final once it has been submitted.

Review Period: Reviews must be submitted within a period not exceeding 72 hours from the end of the session. No reviews will be accepted after this timeframe has expired.

Labayh Plus Subscription Policy

Subscription Duration: The subscription period is set for a full calendar year, starting from the date of subscription activation and payment of fees.

Payment and Subscription: :

Users must pay the required fees in advance to subscribe to the service, using the available payment methods in the application.

Subscription fees may vary from one client to another and from time to time.

Labayh reserves the right to offer certain clients different trial offers or other promotional memberships.

Labyah Plus Subscription Cancellation Policy: :

The client has the right to request a subscription cancellation within the first 7 days from the subscription date, provided that they have not used or benefited from the subscription features.

If a cancellation request is made after 7 days or during the subscription period, the previously paid amounts for the remaining subscription period will not be refunded, and the service will remain active until the end of the current period.

The client must submit the subscription cancellation request through customer service.

Cancellation requests must include the necessary information to verify the client's details and subscription.

Unsubscribe fees (Labayh Plus):

If there are cancellation fees, the client will be notified of the applicable amount, which will be deducted from the paid subscription fee.

In some cases, cancellation fees may apply.

Client Rights After Subscription Cancellation (Labayh Plus):

Once the subscription is cancelled, the client loses the right to benefit from all subscription features and access to content.

We reserve the right to change or modify the cancellation terms at any time. We would like to reaffirm our commitment to providing high-quality service and treating all our clients fairly.

Labayh Plus Services Policy::

خدمات لبيه بلس لا تُعتبر أرصدة مالية قابلة للاحتفاظ أو التراكم.

If the service is not used during the subscription period, it will automatically expire upon the subscription’s expiration.

Upon subscription renewal, any unused service from the previous subscription will not be carried over or accumulated.

Limitation of liability

Labayh does not make any warranties, express or implied, regarding the services, as they are all provided as it.

Labayh undertakes to work as much as possible to provide qualified consultants in order to meet the beneficiary's needs and provide him with a distinguished service, but does not guarantee the extent to which the customer will benefit from the service; Because it is not measurable

Security

You acknowledge that you are solely responsible for the privacy of the services provided to you, and you are solely responsible for their use by any other person using your account and/or username, password or access credentials.

You agree to notify Labayh if you become aware of loss, theft, or unauthorized use of any password, user name, or other methods of accessing the Services, IP address “Internet Protocol address”.

Modify the service and user conditions

Labayh reserves the right, at its sole discretion, to modify or replace any of these User Terms, or to change, suspend or discontinue the Service or Application (including without limitation the availability of any feature, database or content) at any time, by posting a notice on the Site or by sending you a notice through the Service or Application or via e-mail.

We may impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

Notification

Labayh may send notifications by providing a general service or application notice, or by sending an email to your registered email address in your account information with Labayh.

Applicable law and dispute resolution

In the event of any disputes, disagreements arising from the interpretation and implementation of these terms and conditions, they are subject to all applicable user conditions and laws and regulations in the Kingdom of Saudi Arabia and shall be interpreted in accordance with them.

Applicable law and dispute resolution

Team members of Labyah must be treated with respect Any abuse directed towards the team may lead to administrative and legal actions in accordance with the laws of the Kingdom, including the Healthcare Practitioner Assault Law (any verbal or physical assault on a healthcare practitioner is a crime punishable by imprisonment for up to 10 years and a fine of up to one million riyals), and the Anti-Harassment Law.

The specialist has the right to ban the client if he encounters any kind of abuse by the client.