{"id":41308,"date":"2024-07-17T08:19:28","date_gmt":"2024-07-17T08:19:28","guid":{"rendered":"https:\/\/labayh.net\/?page_id=41308"},"modified":"2026-02-01T09:26:28","modified_gmt":"2026-02-01T09:26:28","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/labayh.net\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
\n
\n

\nPrivacy Policy, Confidentiality, and Data Usage<\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n
\nLabayh is a comprehensive online solution for therapeutic and wellbeing services to both individuals and businesses. We are providing 1:1 sessions, webinars, support groups, entertainment program packages, psychological and quality assessments for mental health and workplace well-being - all provided by licensed therapists. At Labayh, we are committed to protecting your data and ensuring its use in a secure and transparent manner. This policy explains how we collect your data, why we need it, and how we maintain and protect it in compliance with the applicable laws and regulations in the Kingdom of Saudi Arabia. In the event of any conflict between this policy and the Saudi Personal Data Protection Law, the provisions of the Saudi Personal Data Protection Law shall prevail.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
<\/a>
\n
\n

You can contact us through several available channels, as listed in the \"How to Contact Us Section\"<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n

\n
\n

\nUpdates to This Policy:<\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n
\n

We may update this privacy policy periodically or based on updates to the Saudi Information Security System. We will notify you of any significant changes through the application, notifications, or via email.

- The last review of this policy was on: February 1, 2026<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n

\n
\n

\nInformation We Collect About You:<\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nWhen you use our services, we may collect different types of information to ensure a better experience:<\/strong><\/span>\n<\/h2>\n\n
\"\"\nPersonal Information:<\/strong> Name, date of birth and national ID number (if required for the service), email, phone number, and account details such as username.<\/span>\n<\/h6>\n\n
\"\"\nHealth Information:<\/strong> This includes the health data you provide when using our medical or psychological services, such as:<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nHealth records shared during sessions or diagnostic services.<\/span>\n<\/h6>\n\n
\"\"\nGeneral health status or symptoms you disclose.<\/span>\n<\/h6>\n\n
\"\"\nPrescriptions if you receive treatment recommendations from consultants.<\/span>\n<\/h6>\n\n
\"\"\nMedical reports you submit as part of your consultations<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nAdditional Health Data (Apple HealthKit and Google Health Connect):<\/strong><\/strong> If you grant permission, the application may access specific health data from Apple HealthKit and Google Health Connect such as activity levels, sleep patterns, or heart rate, for the purpose of supporting and improving the health services provided to you. We confirm that this data:<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nIs accessed only after obtaining your explicit consent and through your device settings.<\/span>\n<\/h6>\n\n
\"\"\nIs used exclusively for the purpose of providing health services and is not used for any marketing or advertising purposes.<\/span>\n<\/h6>\n\n
\"\"\nIs not shared with any third party, and you may revoke access at any time through your device settings.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nTechnical Information:<\/strong> Device type, operating system and version, and IP address.<\/span>\n<\/h6>\n\n
\"\"\nUsage Information:<\/strong> How you interact with our services, including pages visited, time spent on the app, and technical errors affecting the security and stability of your experience.<\/span>\n<\/h6>\n\n
\"\"\nFinancial Data:<\/strong> When making payments through our platform, we may collect certain payment-related details, such as:<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nPayment method used (credit card, Mada, Apple Pay, STC Pay, etc.).<\/span>\n<\/h6>\n\n
\"\"\nThe last four digits of your card (the rest of the card numbers are encrypted) , and card expiration date.<\/span>\n<\/h6>\n\n
\"\"\nDate and value of financial transactions within the app.<\/span>\n<\/h6>\n\n
\"\"\nBilling details and subscription records.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nHow We Collect This Data:<\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nWe collect your information through various methods to ensure the best possible experience:<\/strong><\/span>\n<\/h2>\n\n
\"\"\nDirectly from You:<\/strong> When you register, book sessions, fill out forms, or contact us for support.<\/span>\n<\/h6>\n\n
\"\"\nAutomatically:<\/strong> Through cookies, logs, and analytical tools to understand how you interact with our services and analyze technical errors.<\/span>\n<\/h6>\n\n
\"\"\nFrom Third Parties:<\/strong> When you interact with our services via social media.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nWhy We Need Your Data:<\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nWe use your data to improve your experience and ensure efficient service delivery. We also use some technical and operational data to analyze performance, identify security vulnerabilities, and fix errors affecting your experience or the platform\u2019s security. The main purposes for collecting data are:<\/strong><\/span>\n<\/h2>\n\n
\"\"\nCompliance with Legal Requirements: Such as Ministry of Health laws, to protect the rights of our users, consultants, and doctors.<\/span>\n<\/h6>\n\n
\"\"\nService Delivery: Providing the services you've requested, such as medical consultations and analysis.<\/span>\n<\/h6>\n\n
\"\"\nService Improvement: Enhancing service quality and user experience through data and performance analysis and feature development.<\/span>\n<\/h6>\n\n
\"\"\nVerification of Your Information: Ensuring the accuracy of the data and verifying its correctness.<\/span>\n<\/h6>\n\n
\"\"\nCommunication with You: Regarding session appointments, important notifications, service updates, or sending offers (if you have agreed to receive such offers).<\/span>\n<\/h6>\n\n
\"\"\nBusiness and Operational Management: Including conducting archival or statistical analyses.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nDo We Share Your Data with Third Parties?<\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nWe respect your privacy in accordance with the Personal Data Protection Law and will only share your data in the following legal cases:<\/strong><\/span>\n<\/h2>\n\n
\"\"\nWith Your Consent:<\/strong> We will request your consent before sharing any data that is not essential for providing the service, and you may withdraw your consent at any time.<\/span>\n<\/h6>\n\n
\"\"\nTo Comply with Regulations:<\/strong> If we are required to meet legal obligations or government requests.<\/span>\n<\/h6>\n\n
\"\"\nWith External Service Providers:<\/strong> Who assist us in delivering our services, such as payment processing or cloud hosting, provided they strictly adhere to data protection regulations and comply with the Saudi Personal Data Protection Law or our specified instructions. Licensed by the Communications, Space and Technology Commission, Category (C).<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nHow We Protect Your Data:<\/strong><\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nWe implement advanced security measures to protect your data from breaches or unauthorized use by securing our networks, internal devices, servers, and continuously updating technologies to address vulnerabilities.<\/span>\n<\/h6>\n\n
\"\"\nWe strictly adhere to our internal policies related to confidentiality and data protection, as well as how data is used.<\/span>\n<\/h6>\n\n
\"\"\nSensitive data is encrypted to ensure its safety.<\/span>\n<\/h6>\n\n
\"\"\nYour data is retained for the duration required to provide the service and comply with local laws, such as Ministry of Health regulations.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nHow Do We Store Your Personal Data?<\/strong><\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nYour data is securely stored within the borders of the Kingdom of Saudi Arabia, using cloud computing services provided by our trusted vendors.<\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nWhat Are Your Rights?<\/strong><\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nThe Right to Know How We Use Your Data:<\/strong> You can learn the legal basis for collecting your personal data and the purpose for its use.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Access Your Data:<\/strong> You can request to know the data we hold about you, and it will be provided in a clear and readable format.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Obtain a Copy of Your Data:<\/strong> You can request a copy of your data in a clear and readable format.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Correct Your Data:<\/strong> If your data is inaccurate or incomplete, you can notify us and we will correct it.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Delete Your Data:<\/strong> You can request the deletion of your data in certain cases, unless there is a legal reason to retain it.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Restrict Processing:<\/strong> You can request limiting the use of your data in certain circumstances.<\/span>\n<\/h6>\n\n
\"\"\nThe Right to Object to Processing:<\/strong> You can object to the use of your data for specific purposes, such as direct marketing.<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n
\n
\n

\nHow Can You Exercise Your Rights?<\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nYou can exercise your rights regarding your personal data through the following methods:<\/strong><\/span>\n<\/h2>\n\n
\"\"\nThrough Account Settings:<\/strong> Some rights, such as editing your data, opting out of marketing communications, or deleting your account, can be exercised directly from your account settings in the app.<\/span>\n<\/h6>\n\n
\"\"\nSending a Request via Email:<\/strong> You can contact us at info@labayh.net and specify the request you wish to submit.<\/span>\n<\/h6>\n\n
\"\"\nUsing a Dedicated Form:<\/strong> If you have a specific request, such as requesting a copy of your data, we may provide you with a special form to facilitate the process.<\/span>\n<\/h6>\n\n
\"\"\nContacting Customer Support:<\/strong> You can reach out to our customer service team for assistance in processing your requests.<\/span>\n<\/h6>\n\n
\n

We will review and handle all requests in accordance with applicable laws and regulations and will notify you of any actions taken as soon as possible.<\/p>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n

\n
\n

\nHow to Contact Us:<\/strong><\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n

\nIf you have any inquiries or requests regarding your data, you can contact us via email at:<\/strong><\/strong><\/span>\n<\/h2>\n<\/div><\/div><\/div>\n\n
\n
\"\"\nEmail<\/strong>:<\/strong> Info@labayh.net<\/span>\n<\/h6>\n\n
\nYour request will be directed to the specialized Data Protection Team.<\/span>\n<\/h6>\n\n
\"\"\nDepartment\/Team Responsible:<\/strong><\/strong> Information Security Department<\/span>\n<\/h6>\n\n
\"\"\nAddress:<\/strong><\/span>\n<\/h6>\n\n
\nSaudi Arabia - Riyadh: King Fahd Road, Al-Muqla, Riyadh 13521<\/span>\n<\/h6>\n\n
\nSaudi Arabia - Madinah: Kornish Wadi Al-Aqiq, Al-Wabra District, Madinah 42371<\/span>\n<\/h6>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41308","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/pages\/41308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/comments?post=41308"}],"version-history":[{"count":59,"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/pages\/41308\/revisions"}],"predecessor-version":[{"id":154483,"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/pages\/41308\/revisions\/154483"}],"wp:attachment":[{"href":"https:\/\/labayh.net\/en\/wp-json\/wp\/v2\/media?parent=41308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}